This is so that we can be absolutely sure your item will arrive quickly. Also, in case there is a problem, Australia Post will open an investigation quickly and can usually find your item. Standard Post clients have to wait 30 days to open an investigation and this, in our opinion, is too long for the client to wait.
Sometimes, we may be able to assist you with information. Of course if an item can be proven to have been damaged in transit, you can rest assured that it has been insured.
We pack our parcels very carefully and have had no damage to date. If the item has been altered from the original item sent to you. If the item is damaged after it has been delivered to you. We can only reimburse you when the carrier has accepted responsibility for any damage, which means we will need many photos and a description to supply to them. We are more than happy to help you in any way that we can and are here to solve any problems for you.
We are honest about our descriptions and you can trust that if we say something is genuine, then it is. Our items are of a very high quality, but not all of them have their original boxes. Please make sure you read whether a Swarovski item comes with its box and its outer cover.
They all come with their COA. Some of the outer boxes are not perfect and this is only the case if the item has been pre-owned. We will describe the quality of the outer boxes in the description. We can either find it for you, or point you in the right direction. Know that when you come to us we want to ensure you get what you want - even if it's not from us!Trust is the basis on which we work and ethics underpin everything that we do. Ethics [plural] moral principles that control or influence a person's behaviour. This item is in the category "Pottery & Glass\Decorative Pottery & Glassware\Figurines". The seller is "coruscantjewelsandmore" and is located in this country: AU. This item can be shipped worldwide.